Frequently Asked Questions — Acne Studios Europe

Find quick answers to the most common questions about shopping with Acne Studios in Europe. If you can’t find what you’re looking for, our Client Service team is always happy to help.

Orders

How do I place an order? Simply add your chosen items to your shopping bag and follow the checkout steps. Once your order is confirmed, you’ll receive a confirmation email with your order number and details.

Can I change or cancel my order? We process orders quickly, so there’s only a short window to make changes. If you need to amend or cancel an order, contact our Client Service team as soon as possible and we’ll do our best to help. Once an order has been dispatched, it can no longer be changed.

How do I track my order? You can track your order at any time through your account or via the tracking link in your shipping confirmation email.

Do I need an account to order? No — you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout and manage returns more easily.

Shipping & Delivery

Where do you deliver? We ship across Europe with tracked delivery options. Available services and delivery times are shown at checkout based on your location.

How much does delivery cost? Delivery costs and estimated times are calculated at checkout. Any free shipping thresholds or promotions will be applied automatically.

How long will my order take to arrive? Delivery times vary by destination and are displayed at checkout. Once your order ships, your confirmation email will include tracking so you can follow its progress.

Returns & Exchanges

What is your returns policy? We offer easy returns across Europe within the return window shown on your order. Items must be unworn, unwashed and returned with all original tags and packaging.

How do I return an item? Start your return through your account or by following the instructions included with your order. You’ll receive a return label and guidance on how to send your items back.

How long do refunds take? Once we receive and inspect your returned items, refunds are processed to your original payment method. Please allow several business days for the amount to appear, depending on your bank or provider.

Can I exchange an item? Yes. Depending on availability, you can exchange for a different size or colour. Contact Client Service or follow the exchange steps in your account for help.

Payment

What payment methods do you accept? We accept major credit and debit cards and a range of trusted online payment methods. Available options are displayed at checkout.

Is my payment secure? Yes. All transactions are processed through secure, encrypted payment systems to keep your information safe.

In what currency will I be charged? Prices are shown and charged in the currency applicable to your delivery region, as displayed at checkout.

Products & Sizing

How do I find the right size? Each product page includes detailed size information and a size guide to help you choose. If you’re unsure, our Client Service team can offer guidance.

How should I care for my Acne Studios pieces? Care instructions are included on the label of each garment and, where relevant, on the product page. Following them helps your pieces last and look their best.

Are items restocked? Some pieces are restocked, while others are limited or seasonal. Sign in to your account or contact us to ask about the availability of a specific item.

Account & Contact

How do I create or manage my account? You can create an account at any time and manage your details, orders and returns from your account dashboard.

How do I contact Client Service? Visit our Contact Us page for our email, phone and opening hours. Our team is here to help with any question about your order or our products.