Legal & Privacy — Acne Studios Europe

1. Who We Are

This website is operated by [Acne Studios legal entity name], registered at [registered address], company registration number [number] (“Acne Studios”, “we”, “us” or “our”). We are the data controller responsible for your personal data collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at [privacy contact email] or write to us at the address above.

2. Scope

This policy explains how we collect, use, share and protect your personal data when you visit our website, create an account, place an order, or otherwise interact with Acne Studios in Europe. It also describes your rights and how to exercise them.

3. Information We Collect

We may collect the following categories of personal data:

  • Information you provide: name, billing and delivery address, email address, phone number, and account login details.
  • Order and payment information: purchase history and payment details (processed securely by our payment providers; we do not store full card numbers).
  • Communications: messages you send to our Client Service team and your marketing preferences.
  • Technical and usage data: IP address, device and browser information, and how you use our website, collected through cookies and similar technologies.

4. How We Use Your Data

We use your personal data to:

  • process and deliver your orders and manage returns and refunds;
  • create and manage your account;
  • provide customer service and respond to your enquiries;
  • send marketing communications where you have consented, and let you opt out at any time;
  • improve our website, products and services;
  • prevent fraud and ensure the security of our services;
  • comply with legal and regulatory obligations.

5. Legal Bases for Processing (GDPR)

We process your personal data on the following legal bases:

  • Performance of a contract — to fulfil your orders and provide our services.
  • Consent — for marketing communications and non-essential cookies, which you may withdraw at any time.
  • Legitimate interests — to improve our services, prevent fraud and manage our business, provided these interests are not overridden by your rights.
  • Legal obligation — where we are required to process data to comply with the law (for example, tax and accounting rules).

6. Sharing Your Data

We may share your personal data with:

  • service providers who help us operate our business (payment processors, delivery and logistics partners, IT and hosting providers, marketing services);
  • professional advisers, regulators and authorities where required by law;
  • other parties in connection with a business transfer or reorganisation.

We require all third parties to respect the security of your data and to process it only in accordance with our instructions and applicable law.

7. International Transfers

Where we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or transfers to countries with an adequacy decision.

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under the GDPR, you have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data (“right to be forgotten”);
  • restrict or object to certain processing;
  • request data portability;
  • withdraw consent at any time where processing is based on consent;
  • lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [privacy contact email]. We will respond in line with applicable data protection law.

10. Cookies

Our website uses cookies and similar technologies to make the site work, analyse usage and personalise content and marketing. You can manage your cookie preferences at any time through our cookie settings. For full details, please see our [Cookie Policy].

11. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While we work hard to protect your information, no method of transmission over the internet is completely secure.

12. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children below the age required by applicable law without appropriate consent.

13. Terms of Use

Your use of this website is also governed by our [Terms & Conditions], which set out the rules for using our site and purchasing our products. Please read them alongside this policy.

14. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

15. Contact Us

For any questions about this Legal & Privacy policy or your personal data, please contact:

[email protected]