Live Chat — Acne Studios Europe

Talk to Us in Real Time

Need a quick answer? Our Live Chat connects you directly with the Acne Studios Client Service team for real-time help — whether you’re choosing a size, tracking an order or planning a return. It’s the fastest way to get personal support while you shop.

Start a Chat

Click the chat icon in the corner of your screen to begin a conversation with our team. Just share your question and one of our advisors will assist you straight away.

When We’re Available

Our advisors are online during Client Service hours:

Monday to Friday, 09:00–18:00 CET (excluding public holidays)

If you reach us outside these hours, you can leave a message and we’ll get back to you by email as soon as we’re back online. You’re also welcome to browse our FAQs for instant answers any time.

What We Can Help With

Our Live Chat team is here to support you with:

Orders — placing an order, checking status or making changes
Delivery — shipping options, costs and tracking across Europe
Returns & exchanges — starting a return or arranging an exchange
Products & sizing — fit advice, materials and care guidance
Payments — accepted methods and secure checkout
Account — help with your account and saved details

For Faster Help

To make your chat as smooth as possible:

Have your order number ready if your question relates to a purchase.
Be specific about the product or issue so we can help right away.
Keep the chat window open while you wait for a reply.

Prefer Another Way to Reach Us?

If Live Chat isn’t convenient, you can always contact us by email or phone. Visit our Contact Us page for full details and opening hours.