1. Introduction

Acne Studios (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard your information when you use our website, shop with us, or otherwise interact with Acne Studios in Europe, and it sets out your rights under applicable data protection law.

This website is operated by acnestudioseu.com, [email protected], which acts as the data controller for your personal data.

2. Personal Data We Collect

We may collect and process the following categories of data:

  • Identity and contact data: name, billing and delivery address, email address and phone number.
  • Account data: username, password and account preferences.
  • Order and transaction data: items purchased, order history and payment information (payment details are processed securely by our payment providers).
  • Communications data: your correspondence with our Client Service team and your marketing preferences.
  • Technical data: IP address, device type, browser, and usage data collected via cookies and similar technologies.

3. How and Why We Use Your Data

We use your personal data to:

  • process, fulfil and deliver your orders, and manage returns and refunds;
  • create and manage your account;
  • provide customer support and respond to your requests;
  • send you marketing communications where you have given consent;
  • personalise and improve your experience on our website;
  • detect and prevent fraud and secure our services;
  • meet our legal and regulatory obligations.

4. Legal Bases for Processing

Under the GDPR, we rely on the following legal bases:

  • Contract — to process and deliver your orders and provide our services.
  • Consent — for marketing communications and non-essential cookies, which you may withdraw at any time.
  • Legitimate interests — to improve, secure and manage our business, where not overridden by your rights.
  • Legal obligation — to comply with applicable laws, such as tax and accounting requirements.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, analyse traffic, and personalise content and advertising. You can manage your preferences at any time via our cookie settings. For full details, please refer to our.

6. Sharing Your Data

We may share your personal data with:

  • Service providers — payment processors, delivery and logistics partners, hosting and IT providers, and marketing services who act on our behalf.
  • Professional advisers and authorities — where required by law or to protect our rights.
  • Business transfers — in connection with a merger, acquisition or reorganisation.

All third parties are required to protect your data and process it only as instructed and in line with applicable law.

7. International Transfers

Where we transfer your personal data outside the European Economic Area (EEA), we put appropriate safeguards in place, such as the European Commission’s Standard Contractual Clauses or transfers to countries with an adequacy decision.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, including legal, accounting and reporting obligations. When no longer required, data is securely deleted or anonymised.

9. Your Rights

Under the GDPR, you have the right to:

  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data;
  • restrict or object to certain processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with your local data protection authority.

To exercise these rights, contact us at [privacy contact email]. We will respond within the timeframes required by law.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. No online transmission is entirely secure, but we work continually to protect your information.

11. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal data from children below the age required by applicable law without appropriate consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised “Last updated” date. Please review this page periodically to stay informed.

13. Contact Us

For questions about this Privacy Policy or your personal data, please contact: [email protected]