Return Window

You may return eligible items within [14/30] days of receiving your order.

In addition, if you are a consumer in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, in accordance with applicable consumer protection law. This statutory right applies alongside our returns policy.

Condition of Returns

To be eligible for a return, items must be:

  • unworn, unwashed and undamaged;
  • in their original condition with all tags attached;
  • returned with their original packaging, including boxes and dust bags where applicable.

Items that show signs of wear, damage or alteration may not be accepted, and we reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and other reasons, certain items may not be eligible for return, which may include:

  • earrings and pierced jewellery;
  • underwear and swimwear (where the hygiene seal has been removed);
  • personalised or made-to-order items;
  • gift cards.

Any exclusions will be indicated on the relevant product page.

How to Return an Item

  1. Start your return — Log in to your account or use the return instructions included with your order to register the items you wish to send back.
  2. Prepare your parcel — Pack the items securely in suitable packaging, using the original packaging where possible.
  3. Attach your label — Apply the return label provided and follow the dispatch instructions.
  4. Send it back — Drop off your parcel with the designated carrier and keep your proof of postage until your refund is confirmed.

Exchanges

If you'd like a different size or colour, you can request an exchange, subject to availability. Follow the exchange steps in your account or contact our Client Service team for help. If your preferred item is unavailable, we'll process a refund instead.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 6 business days of processing.

  • The exact time for the refund to appear depends on your bank or payment provider.
  • Original shipping costs may be non-refundable except where required by law (for example, when exercising your statutory right of withdrawal).
  • If an order paid for with a gift card is returned, the refund will be credited back to the gift card.

Return Shipping Costs

Details of who covers return shipping costs — whether returns are free or a fee applies — will be shown at the time of return. Where you exercise your statutory right of withdrawal, your rights regarding return costs will be respected in line with applicable law.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or not what you ordered, please contact our Client Service team as soon as possible. We will arrange a return, replacement or refund at no cost to you, in line with your legal rights.

Need Help?

For any questions about returns, exchanges or refunds, our Client Service team is here to help. Visit our Contact Us page to get in touch.